FAQ

From lighting to decluttering to exterior elements, our tips provide you with valuable information to prepare your property and guarantee that it is photography ready. These guidelines in our Picture-Perfect Presentation can be downloaded here.

We offer several packages and options beginning at $99 for a basic photo package. Aerial photography, video tours, and brochures are among our offerings. A full menu of services and prices are available for residential and commercial properties.

Appointments can be requested online by completing our online scheduling form or by calling 713-545-9177 for Houston appointments or 512-949-0988 for Austin appointments during business hours Monday through Friday, 9:00 am to 5:30 pm. We recommend two to three days advance notice.

A full photo shoot averages between 30 minutes and 1 hour. If you feel you need more time, we can always prorate the appointment time according to your needs.

We will send a reconfirmation email 1 to 2 business days prior to the shoot. The reconfirmation email includes the exact appointment time in the subject line.

If you have a specific time request, let us know when you are booking the appointment.

We want to capture the front exterior when the sun is shining on the front of the property. Below is the best time of day to photograph based on the direction the front faces:

• East – Morning
• West – Afternoon
• South – All day
• North – Does not get direct sunlight. Unfortunately, on sunny days the front will shadow itself. A dusk shoot or overcast day is ideal for north-facing properties.

It depends on your preference. There are many factors that will determine the selection. The photographer can help you decide how many photos are needed at the shoot if you are not sure.

We accept credit card or check. If you prefer to pay with a credit card, please be sure to call the office at 713-545-9177 with the card number prior to the shoot to guarantee the appointment. The credit card will be charged the day after the appointment. If paying by check, a check can be given to the photographer at the shoot. The photographer will provide the correct amount for the photos. Photos will not be released without payment.

Great news: We can enter on combo or Supra. Please be sure to provide the combo number the day prior to the shoot. If the home is on Supra, we will need the CBS Code. Since we are an affiliate HAR member, not a licensed Realtor, there is one extra step for us to enter the property, which is the CBS code.

A CBS code is registered to every Supra box and can easily be obtained through the eKEY app. Follow the steps below or on the attached PDF.

eKEY App Instructions:

• Log in to your eKEY app from your smartphone or tablet device. Click on the Inventory icon and select the serial number of the Supra you need the CBS code for. This will open the Keybox Details. Click Edit at the bottom of the screen. Then swipe the button next to Require CBS so you see it turn green; this will show the CBS code to the Supra box.

If you do not have the eKEY app, you can email us the serial number to the Supra box that is on the property and HAR will provide us with the code.

IMPORTANT:

• We will need to know if there is a gate code, alarm, pets, etc., prior to the photo shoot.
• If you have any specific angle requests or rooms to photograph, be sure to let the office know.

Both Residential and Commercial clients have the opportunity to select the images at the photo shoot with the photographer, or can opt to receive a contact sheet via email. Contact sheets contain all unedited photos and are sent the morning of the next business day.

Residential clients are eligible for same day editing if the selection is made by the time stated in the email subject line; otherwise photos will be edited the next business day following receipt of selection. If no selection is made at the photo shoot or by contact sheet, the photographer will select the photos.

Commercial clients will receive the photos within 1 week upon selection of photos.

For Residential clients, photos will be ready the next business day after selection of photos is made. Commercial clients will receive photos within 1 week upon receipt of selection. We will send you a link via email. The link includes both the high-resolution photos for your brochures and marketing material, as well as the correct size for MLS, email, and web.

As a reminder, we are closed on the weekend; therefore, photos taken on Friday will be ready on Monday.

Applicable to Houston agents only
Yes, we will check the MLS after the photos are edited. This service is offered free of charge.

If the listing is:

• Active with no photos: We will upload our photos to your listing.
• Active with photos: We will ask if it is okay to replace them when we send you the Dropbox link.
• Incomplete: If you provide the MLS number, we can load the photos.
• Inactive: Please call or email the office when the listing goes live and we will upload the photos for you.

You can contact the office anytime by calling 713-545-9177 or by emailing [email protected] during business hours Monday through Friday, 9:00 am to 5:30 pm.

Dusk appointment times are seasonal and occur after hours during spring and summer months. If you have any questions regarding your appointment and it is after close of business, please contact the photographer directly. Their name and phone number is listed on the reconfirmation email that is sent 1 to 2 business days prior to your appointment.

We can reschedule the shoot to the next available date at no charge. We always recommend rescheduling if the main selling point of the property or unit is the views.

Photography:
If you prefer to keep the appointment, we can photograph the interiors of the home; we will then reschedule the exteriors, at no charge, for when we are in the area. We will only charge $6 for any additional photos taken, which is the same price as if they were taken at the original photo shoot. If you need the exteriors taken on a certain date and time, there is a return shot fee of $50 + tax that includes 1 image.

Video:
If it is raining or overcast, we recommend rescheduling video appointments since the way it looks outside will be reflected in the video. Unfortunately, the sky cannot be replaced in the editing process the same way it can be in photos. If you prefer to keep the appointment, there will be a return fee of $95 + tax to reshoot the exteriors.

3D Interactive Matterport Tour:
If you prefer to keep the appointment, please know the weather conditions may be visible through the windows. It is best to reschedule if the main selling point of the property or unit is the views.

There is no cancellation fee if you notify us the day before the shoot.

Same day cancellation fees are as follows:

• Same day cancellation for daytime shoots: $50
• Same day cancellation for dusk shoots: $125
• Same day cancellation for aerial shoots: $50

• Same day cancellation for daytime video shoots: $50
• Same day cancellation for dusk video shoots: $125

• Same day cancellation for 3D Interactive Matterport Tours: $100

• Same day cancellation for Floor Plans: $50

We cover a majority of the Houston, Austin, and surrounding area; however, a drive time fee may be applicable to locations that are not typically covered. This includes, but is not limited to: Galveston, East Texas, the Hill Country, etc. Please view our Houston coverage map or Austin coverage map.